Frequently Asked Questions
Everything you need to know about your LaceMade order.
How long does shipping take for my order?
Standard shipping typically takes 7-14 business days globally, while express options arrive within 3-5 business days. Please note that processing time for our vintage-inspired pieces usually takes 2-3 days.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all LaceMade tags still attached.
How do I determine the right size for me?
Since our designs often feature corsetry and structured silhouettes, we recommend checking the specific size chart on each product page. If you are between sizes, we generally suggest sizing up for the best fit.
Are your corsets and dresses adjustable?
Many of our signature pieces feature ribbon lace-ups or elasticated panels to allow for a customizable fit. Check the product description to see if a specific item has adjustable features.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Afterpay in select regions.
Will I have to pay customs duties or taxes?
International orders may be subject to import duties and taxes once the parcel reaches its destination country. These charges are the responsibility of the customer and vary by location.